First aid helps ensure that the right methods of administering medical assistance are provided. Knowing how to help a person is just as important in emergency situations.
Occupational health and safety refers to programs, guidelines and procedures that protect the safety, welfare and health of any person engaged in work or employment
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
CPD stands for Continuing Professional Development. It refers to the process of tracking and documenting the skills, knowledge and experience that you gain both formally and informally as you work, beyond any initial training. It's a record of what you experience, learn and then apply
Security Risk Management. Security Risk Management is the ongoing process of identifying these security risks and implementing plans to address them. Risk is determined by considering the likelihood that known threats will exploit vulnerabilities and the impact they have on valuable assets.